Position Title: Service Advisor / Writer | Up to $120k | 2 Spots - Libertyville & Lombard
Category: Service Advisor
Location: Arlington Heights, Illinois
Direct Hire: Direct Hire
Date Published: Jun 18, 2024
Job Title: Senior Service Advisor - Automotive
Position Overview:As a Senior Service Advisor in our automotive service department, you will play a crucial role in ensuring exceptional customer service and efficient operations. Leveraging your extensive knowledge of automotive systems and excellent communication skills, you will be responsible for overseeing the service team, managing customer interactions, and coordinating service processes to guarantee a seamless and satisfying experience for our clientele.
Key Responsibilities:1. Customer Engagement:- Greet customers in a friendly and professional manner.
- Listen to customers' concerns, inquiries, and service requests.
- Communicate complex technical information to customers in a clear and understandable manner.
2. Service Coordination:- Schedule and coordinate service appointments, balancing workload for the service team.
- Ensure timely completion of customer vehicles, adhering to promised delivery times.
- Collaborate with technicians to identify and address additional service needs.
3. Technical Expertise:- Possess in-depth knowledge of automotive systems, repairs, and maintenance procedures.
- Provide expert advice on necessary repairs and maintenance based on vehicle diagnostics.
- Stay informed about industry trends and technological advancements.
4. Team Leadership:- Lead and motivate the service team to deliver exceptional customer service.
- Provide guidance and training to junior service advisors.
- Foster a positive and collaborative work environment.
5. Customer Satisfaction:- Ensure high levels of customer satisfaction through effective communication and problem resolution.
- Address and resolve customer complaints or concerns promptly and professionally.
- Monitor and maintain customer feedback systems to identify areas for improvement.
6. Administrative Tasks:- Maintain accurate and up-to-date service records.
- Generate and explain service estimates to customers.
- Manage service-related paperwork efficiently.
7. Sales Support:- Identify opportunities for upselling additional services or products.
- Collaborate with the sales team to provide information on vehicle maintenance plans.
Qualifications:- Minimum of [5] years of experience as a Service Advisor in the automotive industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Leadership experience in a service department is preferred.
- Proficiency in using automotive service software and computer applications.
- ASE certification or equivalent is a plus.
Education:- High school diploma or equivalent.
- Additional education or training in automotive technology is desirable.
Benefits:- Competitive salary.
- Health, dental, and vision insurance.
- Retirement savings plan.
- Ongoing training and professional development opportunities.
If you are a dedicated and experienced automotive service professional with a passion for delivering outstanding customer service, we invite you to apply for the Senior Service Advisor position and contribute to our commitment to excellence in automotive care.
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